Your customer reference number is shown on a range of Department of Transport and Main Roads products and documents, but may be listed by another name.
You can find your customer reference number on products and documents relating to the following topics.
Vehicle registration
Driver licensing
Industry authorities
Marine licensing
Photo identification
Infringements and fines
Other notices
For standard vehicle registration notices, you can find your customer reference number near the top right hand corner of your notice. It is below your vehicle make and model.
For seasonal vehicle registration renewals, you can find your customer reference number in the top right area of your Vehicle Registration Renewal Notice Seasonal Registration.
For common due date registrations, you can find your customer reference number on the right of the notice—next to your address details.
For overdue registrations, you can find your customer reference number toward the bottom of your Overdue Registration Fees Final Notice.
For written-off vehicle notices, you can find your customer reference number in the top left area of your Written-off Vehicle Notice Repairable Write-off.
You can find your customer reference number in the top right corner on the front of your driver licence. It is marked as your licence number.
You can find your customer reference number in the top left area of your driver licence renewal notice.
You can find your customer reference number in the top left area of your Accumulation of Demerit Points Notice to Choose.
You can find your customer reference number in the top left area of your Notice of Confirmation of Driver Licence Suspension.
You can find your customer reference number in the top left area of your Notice of Confirmation of Choice Good Driving Behaviour.
You can find your customer reference number in the top left area of your Late Night Driving Restriction after Suspension—Confirmation Notice.
You can find your customer reference number in the top left area of your Medical Certificate Reminder Notice.
You can find your customer reference number in the top left corner of your Alcohol Ignition Interlock Program Advice Notice.
You can find your customer reference number in the top right corner on the front of your industry authority. It is marked as your authority number.
For driver authorities, you can find your customer reference number in the top right area of your Driver Authorisation Renewal Application. It is marked as your authority number.
For dangerous goods drivers, driver trainers, pilot or escort vehicle drivers, tow truck drivers, tow truck assistants or traffic controllers, you can find your customer reference number directly below your address details on your accreditation renewal notice. It is marked as your accreditation, certificate or licence number .
You can find your customer reference number in the top right area on the front of your marine licence indicator. It is marked as your licence number.
You can find your customer reference number in the top right area on the front of your adult proof of age card. It is marked as your reference number.
You can find your customer reference number in the top right area on the front of your photo identification card. It is marked as your reference number.
You can find your customer reference number next to your notice number on your infringement notice. It is marked as your customer number.
You can find your customer reference number on the top right hand side of your infringement notice. It is marked as Customer Reference Number.
You can find your customer reference number near the top right hand corner of your Tolling Offence Unit infringement notice.
You can find your customer reference number directly above your address details. It is marked as your customer number.
For compulsory third party (CTP) insurance, tax invoices and adjustment notices, you can find your customer reference number next to the effective date of the invoice. It is marked as your reference number.
For other tax invoices and adjustment notices, you can find your customer reference number in the top right area of the invoice or notice.
If you are wanting to pay a handwritten infringement online and don’t have a Queensland driver licence and don’t know your customer reference number, call us on 13 23 80 at least 7 days after issue.
We can only release the customer reference number by phone to the person who the fine was issued to. We can also tell you the infringement notice number over the phone.
Last updated: 1 April 2019