Privacy Policy

What Does the FTC Do with Your Personal Information?

Our Privacy Policy

Federal law requires us to tell you how we collect, use, share, and protect your personal information. Federal law also limits how we can use your personal information. Protecting the privacy and security of consumers' personal information is very important to us. Please read this notice carefully to understand what we do with the personal information we collect both online and offline.

When you contact us to help you with a problem, we may collect personal information about you. We collect and use only the information necessary to respond to your concerns and conduct investigations. In most instances, we collect minimal personal information, such as name, address, telephone number, or email address. In limited cases, depending on the nature of your request or of our law enforcement investigations, we also may collect other personal information such as Social Security numbers, account numbers, or mortgage or health information. We also may collect information about your visit to our websites for security and internal operations purposes.

When do we collect personal information?

When you contact us.

When we contact you.

When we contact others.

Where does your information go?

Within the FTC.

To other government agencies (federal, state, local, international).

To others outside government.

Additional FTC Privacy-Related Information

Privacy Act Information

The FTC’s Privacy Act rules – including our procedures, timelines, and instructions for submitting Privacy Act requests, and a list of FTC systems of records that are exempt from the Act’s requirements – are published at 16 C.F.R. 4.13.

Questions or Complaints About This Privacy Policy

Write to the FTC's Chief Privacy Officer:

Federal Trade Commission
600 Pennsylvania Ave., NW, H-350
Washington, DC 20580
cpo@ftc.gov

Questions About Identity Theft & Online Issues

Visit ftc.gov/idtheft to learn about the crime of identity theft, including detailed information to help you deter, detect, and defend against it.

Visit OnGuardOnline to learn how to be on guard against Internet fraud, secure your computer, and protect your personal information.

Questions About Other Issues

Visit our Contact Us page to find email, phone, and mail contact information and links to our secure online complaint forms.

Frequently Asked Questions

Find answers to common questions about FTC.gov and its privacy, data collection and data sharing policies from our Privacy Policy FAQs .

Last Updated: March 2023