Transferring money

Here are the answers to frequently asked questions about transferring money online.

For international transfers, go to international accounts FAQs.

Between my St.George accounts:

In most cases, transfers between your accounts will go through immediately. However, please allow one working day for transactions to be processed.

Yes. You can schedule a transfer up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

Yes. You can set up a recurring payment for a specific amount. However, you cannot schedule a recurring payment for the 'Minimum' or 'Full Amount'.

If you are transferring between your personal accounts, there is a cumulative daily limit of $1 million.

If you are transferring between business accounts, the following applies:

1. If you log on to Internet Banking using your personal access details, a cumulative daily limit of $25,000 applies

2. If you log on to Internet Banking using your company access details, a cumulative daily limit of $1 million applies.

The two balances that appear on your account details screen are your current and available balance. Your current balance is the total amount of your account including pending transactions. The available balance is the amount that is accessible for you to utilise.

To accounts in Australia:

Yes. You can transfer to other banks, or to somebody else's account within St.George, by using either 'Transfer to an Account in Australia’ or ‘Pay to a PayID®’, both located within the Transfers, Payments & BPAY® menu.

• The BSB Number, Account Number and Account Name, or
• Their PayID® details, e.g. mobile number or ABN

You may choose to save these account details for future use; they'll be available within your Internet Banking account should you wish to transfer money to that particular account again.

Please be aware that when transferring to an account in Australia using the BSB and Account Number, we will not check the Account Name you provide. Please ensure that the BSB and Account Number you provide are correct.

In some cases, the financial institution receiving the funds may reject the payment if the Account Name is incorrect. However, the receiving institution is not obliged to verify the Account Name.

Payments made to a PayID ® or BSB and account number will be sent via our standard way of making payments (Payee Transfer) or Osko ® where possible. We determine the payment method based on the payment details. Note: Osko ® payments are processed 24 hours a day, 7 days a week and are typically received in a few seconds but may take longer. For Payee Transfers please allow up to 2 Business Days for the payment to be received by the Payee. If your Osko ® payment is unsuccessful, in some cases you will be able to resubmit your payment. Select Yes to resubmit via our standard way of making payments (Payee Transfer)
Select No to cancel and return to the dashboard.

Yes. You can schedule a transfer up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

1. Click Transfers & Payments from the left hand menu.
2. Click Payee Accounts from the right hand menu.
3. Click the payee you wish to increase.
   If this is a new payee, see "How do I add a new Payee" then come back to these steps.
4. Click Increase Payee Limit, then Confirm.
5. Authenticate this via Secure Code.

Requests submitted before 4:00pm AEST Monday to Friday will be processed the same day.

1. Tap Services to open the menu, then tap Manage Payees from the My Payments section.
2. Tap the payee you wish to increase.
3. Tap the Limits button
4. Tick the box accepting conditions and tap Continue.

Requests submitted before 4:00pm AEST Monday to Friday will be processed the same day.

1. Logon to Internet Banking or the St.George App
2. Click on the transaction you would like to recall or trace
3. Scroll down and click on 'Report this transaction'
4. Answer all the questions and when you are finished, click ‘Submit'.

You can delete Payee accounts at any time by logging on to Internet Banking. Unfortunately, you cannot edit Payee accounts. If you wish to edit a Payee account, you'll need to delete it and create a new one.

Yes. You can set up a transfer to a group of Payees using the 'Group Payments' function, located within the 'Transfers, Payments & BPAY menu. You can also set up regular transfers daily, weekly, fortnightly or monthly, or schedule a single payment for a later date, up to 24 months in advance.

1. Logon to St.George Internet Banking
2. Search for Pay to PayID®
3. Select Add a new PayID® to enter the details.

Add a BSB and account number

1. Logon to St.George Internet Banking
2. Search Add a new payee to enter the details.

To view a list of your ‘Payee accounts’, simply visit the ‘Transfer, payments & BPAY’ menu. On the right hand side, under the heading ‘Manage my’, select the link ‘Payee accounts’. This will display a list of all your saved payees.

To an international account:

Yes. You can transfer to an international bank account using the 'Overseas Transfers' function, located within the Transfers, Payments & BPAY menu.

To get started, you need to apply for access to the service through Internet Banking or by completing the Internet Banking - Request to Authorise/Cancel Overseas Telegraphic Transfer Access form.

You may return the signed form via mail or fax. Please allow up to two working days for the request to be processed. Once it is processed, you will have access to this function the next time you log on to Internet Banking.

2. Transfer fees deducted by any other banks involved in the money transfer in any currency In order to facilitate your payment, other banks may convert the payment or impose additional fees or charges. This fee will be debited from the amount sent. We may receive commissions or other benefits from other financial institutions. You may wish to investigate whether the intermediary bank and/or overseas bank charges a fee for the receipt of any transfer to an international account. If so, you may add this amount to the amount requested for the international transfer. To get an indicative foreign exchange rate and estimate the fees, use our currency converter.

Yes. A trace would be requested in circumstances where the Beneficiary claims non-receipt of funds. A cancellation would be requested in circumstances where you want the payment to be returned by the overseas party. In these cases, the Bank will endeavour to have the payment returned. Only on receipt of the funds from the overseas bank will the funds be credited to your account. Fees may apply.

When we are successful in having funds returned and the original transaction is in foreign currency, these funds will be converted at the Bank's buying rate of exchange and credited to your account. Overseas bank charges are likely to apply, and will also be deducted from the proceeds.

You may initiate either of these requests from the Transfers, payments & BPAY menu within Internet Banking.

Yes. You may amend an international transfer after it has been submitted, until the bank processes it. However, you cannot request this via Internet Banking.

If you wish to amend an international transfer, please contact our Internet Banking Helpdesk on 13 22 66 (+61 2 9155 7800 overseas) 24 hours a day, 7 days a week. Fees may apply.

Yes. Fees are as follows:

1. Trace - $25 plus any overseas bank charges

2. Cancel - $25 plus any overseas bank charges

3. Amend - $15 plus any overseas bank charges.

View current exchange rates. When you are processing an international transfer, you'll also be supplied with the current exchange rate.

From an international account:

If you're receiving a deposit into your St.George account from an overseas account by telegraphic transfer, your payer may be asked to enter the St.George SWIFT code/SWIFT BIC Address, which is: SGBLAU2S. If you are receiving money from a US Bank, your payer may be asked to enter the Routing Number, which is: 021 000 021. Your payer may also be asked for the address for international payments which is your branch address. You will also have to provide your 9 digit account number which is available on your account statements or internet banking.
For fees and charges information kindly refer to the “For Inward telegraphic transfer (plus overseas bank charges)” section.